Have you ever given a presentation, tried to explain what you do, or taught a class, only to have it fall flat? Being sure you are understood, whether in a conversation or presentation, is critical to its success. It can seem a big challenge, but it really doesn’t...
Gossip hurts. Whether you are the gossiper, or the gossipee, gossip is damaging. Gossip has been on my mind this week. Two different podcasts I listen to aired episodes about gossip. While preparing a presentation on positive communication, I remembered a time I was...
As we come to the end of another year, it’s that time when we look back at how we’ve done. While I have always followed the traffic stats on my website, I didn’t always analyze them as much as I should have. Well, I changed that this year, and I admit to being rather...
Saying the right thing every time isn’t easy – we would all love some kind of magical mechanism that creates just the perfect sentence for each individual we speak to. I, for one, would appreciate that. However, since such a thing doesn’t exist (yet) we...
One of the things I love most about Christmastime is that good things appear in my mailbox. In addition to the usual assortment of bills and ads, I get letters and Christmas cards from friends, family and associates all around the world. I don’t know about you, but...
